SHIPPING & RETURNS
Shipping Policy
Shipping Local Orders takes from 2-5 working days.
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Both Cash on Delivery and Online Payments available within Egypt.
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Shipping to Middle Eastern countries takes from 5-10 working days.
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Only Online Payments Available for orders outside of Egypt.
Return & Exchange Policy
Our returns and exchanges policy is very simple:
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1-You may request a return or exchange within 14 days after you receive your item(s).
2- Your item must be unused and in the same condition that you received it. It must also be in the original packaging. All tickets must be attached. The courier will not accept items that are not neatly folded and returned in their original state.
3- If your item qualifies the above two criteria, then we will definitely exchange or refund your items very easily.
4- A shipping fee will be paid to the courier upon receiving your return or exchange. Please note that this fee goes to the shipping company and not our entity. Exchanges and returns have the same shipping fee as the one paid in your original order. For example, if in your original order you paid a 50 EGP shipping fee according to your zone, then your exchange/return shipping fee wil 50 EGP as well.
To request a return or an exchange, please click on the button below and you can easly contact to one of our customer services team.
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